Terms & Conditions

Last updated: 5 September 2026

These terms apply when you use सराफ़AI (“SarafaAI”, “we”, “us”) at sarafaai.com. By creating an account you agree to them. Our business details are on the Contact Us page.

1. What the service is

SarafaAI is accounting software for gold and silver shops, used through a web browser. You record your deals; the software works out the customer’s account, the shop’s stock, the cash drawer, the day book and the bill.

It is a book-keeping tool, not financial, tax or legal advice. Figures shown by the software are only as correct as what is entered into it. You remain responsible for your own accounts, your tax filings and anything you rely on them for.

2. Your account

• You need a working mobile number, verified by OTP when the account is created. Email verification is optional and can be completed later from Settings.
• Keep your password to yourself. Anything done through your login is treated as done by you.
• Staff logins are created by you, and each staff member sees only what you tick for them. Giving your own owner login to staff removes that protection — do not do it.
• One account is for one shop. Tell us if you need more than one.

3. Free trial

New shops get 7 days of the full software at no cost. No card is required and nothing is charged when it ends — the shop simply stops accepting new entries until a plan is taken.

4. Plans, modules and payment

• Plans are sold for a term of one year, at the prices shown on the Plans page. Prices are in Indian Rupees.
• Individual modules can be added at any time for a separate fee, without changing your plan.
• Every purchase extends your subscription by one year from your current expiry date, so time already paid for is never lost.
• Payments are handled by Razorpay. We never see or store your card, UPI or bank details.
• There is no auto-renewal. We do not keep your card and cannot charge you again unless you choose to pay.
• Any taxes that apply are as shown at the time of payment.

5. Delivery

This is a digital service — nothing is shipped. Access opens on your account immediately after payment is confirmed, usually within a minute, on every device you sign in from. If it has not opened within a few minutes, contact us and we will activate it by hand.

6. Refunds

Subscription fees are not refundable once a plan or module is activated. Duplicate charges, and payments where the plan did not activate, are always put right. The full policy is on the Refund & Cancellation page and forms part of these terms.

7. Your data

• Your records belong to you. We do not sell them, and we do not use them to advertise anything to you or anyone else.
• You can take a complete backup of everything, as one file, at any time — including after a plan has expired.
• We may look at your data only when you ask us to help with a problem, or where the law requires it.
• How we store and protect it is set out in the Privacy Policy.

8. When a plan expires

Your books are never held back to make you pay. When a plan ends you can still sign in, read every record, print old bills and take a full backup. Only new entries pause until you renew.

9. What you agree not to do

• Resell, rent out or share your access with another shop.
• Copy, decompile or rebuild the software as your own product.
• Try to reach another shop’s data, or to get around the limits of your plan or your staff permissions.
• Use the service for anything unlawful, or to keep records of unlawful trade.

We may suspend an account that does these things. Where we do, you will still be given your data.

10. Internet is required

The software needs a working internet connection. Your books are kept in step across every device through our servers, and without a connection the app will not open. This is deliberate — it is what keeps the same figures on your counter and in your pocket.

11. Availability

We work to keep the service running at all times, but we do not promise it will never be unavailable. Maintenance, a failure at our hosting provider, or your own connection can interrupt it. We do not give service credits for downtime.

12. Our responsibility

We take care with your accounts, and the software is tested continuously. Even so, to the extent the law allows, our total responsibility to you for any claim is limited to the amount you paid us in the twelve months before it arose. We are not responsible for lost profit, lost business or indirect losses.

Nothing here limits any responsibility that cannot be limited under Indian law.

13. Changes to these terms

We may update these terms. The date at the top shows when they last changed. If a change materially affects you, we will tell you by email. Continuing to use the service after a change means you accept it.

14. Law

These terms are governed by the laws of India, and the courts at the place of our registered address have jurisdiction.

15. Contact

Questions about these terms: support@sarafaai.com, or see Contact Us.