Refund & Cancellation Policy

Last updated: 9 August 2026

1. Try it before you pay

Every new shop gets 7 days of the full application at no cost. No card is asked for, and nothing is charged automatically when the trial ends. This exists so that you can decide with your own deals in front of you, on your own counter, before any money changes hands.

If the trial is not enough time, write to us at support@sarafaai.com before it ends and we will normally extend it. We would much rather give you more time than take money you later regret.

2. Subscription fees are not refundable

Once a payment is received and the plan or module is activated on your shop, the fee for that subscription term is final and non-refundable, in full or in part. This applies whether or not you use the software during the term.

This is because the service is delivered in full and immediately: the moment your payment is confirmed, the modules open on every device you use, with no waiting and nothing to install or return.

3. What we do refund

Two situations are always put right, and you do not have to argue for them:

• You were charged twice for the same thing. The extra amount is returned in full.
• Money left your account but the plan did not activate. We will either activate it immediately or return the amount in full — your choice.

Payments that fail or are not captured are released by your bank on their own, usually within 5 to 7 working days. Nothing is charged in those cases.

4. Cancelling

There is nothing to cancel and no auto-renewal. A plan simply runs until its expiry date and then stops. We do not store your card and we never charge you again without you choosing to pay.

What happens when a plan ends

• You can still open the app, read every record and print old bills.
• You can still take a complete backup of all your data, as one file.
• Only new entries pause until you renew.

Your books are yours. We do not hold them to make you pay.

5. Adding a module in the middle of a term

You can add a module — Pledge, VC Committee, Refinery, GST invoicing and so on — at any time, without changing your plan or waiting for renewal. It is charged separately at the price shown on the Plans page.

Each purchase extends your subscription by one year from your current expiry date, so time you have already paid for is never lost. Added modules follow the same rule as everything else here: once activated, the fee is not refundable.

6. Price changes

Prices may change over time. Any change applies only to purchases made after it, never to a term you have already paid for.

7. If you are not happy

Write to us first — support@sarafaai.com. Most complaints turn out to be a setting or a figure that we can fix the same day. We would rather solve the problem than lose a shop.