सराफ़AIsarafaai.comPlanLoginSign up

Contact Us

Last updated: 9 August 2026

We are a small team and we answer every message ourselves. If something in your books does not look right, write to us — please mention your shop name and what you were entering at the time. That one line usually saves a whole day.

Ask us to call you

Leave your number below and we will call you back — usually the same working day. This is the quickest way to reach us, and you will not be put through a queue.

Or write to us

Email
support@sarafaai.com — we read every message ourselves.
Business name
SarafaAI
Hours
Monday to Saturday, 10 am to 7 pm IST. We are closed on Sundays and public holidays.

For anything about money — a payment that did not go through, a plan that did not open after you paid, or a duplicate charge — email support@sarafaai.com with the date, the amount and your shop name. Payment questions are answered first.

Before you write in

Two things we get asked often, answered here so you do not have to wait for a reply:

  • Your books are never locked. If a plan expires you can still open the app, read everything and take a full backup. Only new entries pause.
  • You can add a module in the middle of the year. You do not have to change your plan or wait for renewal — see Plans.
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